The client is a security services (security guarding and mobile patrolling), monitoring, consulting and investigation group, headquartered in Stockholm, Sweden and has over 300,000 employees in 53 countries worldwide. They service a wide range of customers in a variety of industries and customer segments. Customers varies from the "Shop around the corner" to global multinational companies demanding Standards and High Expectations. Specialized services including due diligence, background checks, security assessments, brand protection, intellectual property protection, executive protection, inv
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The terms “call center” and “contact center” are often used interchangeably, but there are some differences between the two.
A call center is a centralized facility that handles incoming and outgoing phone calls for a business. Call centers are typically focused on handling high volumes of phone calls and providing customer service or support over the phone. Call centers may also handle other forms of communication, such as email or chat, but their primary focus is on phone calls.A contact center, on the other hand, is a more comprehensive customer service operation that can handle a wide
A call center is a centralized facility that handles incoming and outgoing phone calls for a business. Call centers are typically focused on handling high volumes of phone calls and providing customer service or support over the phone. Call centers may also handle other forms of communication, such as email or chat, but their primary focus is on phone calls.A contact center, on the other hand, is a more comprehensive customer service operation that can handle a wide